To access the program via the Mac operating system, click on your launcher and then on the HP Easy Scan icon. On a Mac, this involves using the HP Easy Scan program, which should have been installed on your system when you installed the printer. Given this, and without knowing what other steps you've taken to date or what the support team at Ancestry and HP told you, a good first step would be to make sure you are scanning your image in the the way HP recommends you to do so, thus ensuring your input and output values remain the same.
Similarly, text-based or document files must be saved in the following formats to be compatible for upload and integration.
CANON IMAGE GARDEN SCANNED FILE NOT IN SELECTED FOLDER PDF
Any ideas what I can do?Ī: Judging from what's written above, it sounds like you may be scanning a file in one format but saving it as another format by default. For example, you could be scanning an image but saving it as a PDF instead of a JPG, PNG, TIFF or BMP file.īecause of this, the file, when saved, appears as an image on screen (since PDFs embed and display images and graphics without issue) but after it's been uploaded to, the site treats it as a document because it has a PDF extension and problems arise.Īccording to research on, to upload an image to your account and have that file register as an image after upload, the file must be in the following format. I have spent more than six hours on the phone with HP and Apple support and they could not help. The PDF format is notcompatible for images with my account. This is regardless of whether I save the file as a PDF or a different option. When I scan a plain black and white document and save it to my desktop via the printer, it always comes over in a photo format. Q: I use an HP Envy Photo 6255 printer with my new Apple iMac desktop.
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